Every student in New Zealand has rights — and there's more support available than most families realise. This guide covers what you're entitled to and where to find help.
ESOL Support
If English isn't your first language, you're entitled to ESOL (English for Speakers of Other Languages) support at school. This is funded by the government and is free.
ESOL support might include dedicated ESOL classes, in-class support from a specialist teacher, small group tutoring, or adapted assessments. Ask your school during enrolment.
Financial Help for Families
School in New Zealand is mostly free, but there are costs. Here's what help is available:
School fees: State schools cannot charge compulsory fees for instruction. They can ask for "donations" but these are voluntary — you don't have to pay them.
Stationery and uniforms: Many schools have second-hand uniform shops. Some community organisations help with stationery costs. Ask the school office.
Devices: Some schools provide laptops or tablets through schemes like TELA. Ask about device support.
Transport: If you live more than a certain distance from school, you may be eligible for free school transport. Check with your local council.
What Schools Must Provide
Schools are legally required to provide a safe learning environment, teaching in English (with ESOL support if needed), access to the curriculum, learning support for students with additional needs, and a complaints process if something goes wrong.
How to Raise Concerns
If something isn't right at school, start by talking to your child's teacher or dean. If that doesn't resolve it, contact the principal. If you're still not satisfied, you can contact the school's Board of Trustees, or lodge a complaint with the Education Review Office (ERO).
You can also contact the Ministry of Education directly for advice.